Support
Found a bug, lost a save, or stuck on something? Write to vibalyze@zohomail.eu. Pitch Agent 27 is made by a small team, so please allow a few days for a reply.
Frequently asked questions
How are my saves stored?
Your agency, clients, clubs and progress are saved automatically on your phone or tablet. There is no account and no cloud save, and we do not upload your save to any server, so the game works fully offline.
Can I back up my save or move it to a new phone?
Your save is part of the app’s data on your device, so it can be included in your phone’s normal backup (iCloud or device backup on iOS, Google backup on Android), depending on your system settings. Restoring that backup on a new device is the way to bring your career with you. We cannot see or restore your save ourselves.
I reinstalled the game and my career is gone. Can you get it back?
Uninstalling the app or clearing its data deletes the save on the device. Unless you restore it from your phone’s own backup, it cannot be recovered — we never had a copy. Before uninstalling or switching phones, make sure your device backup is up to date.
How do I delete my career and start over?
Open Settings and tap Delete career. The game asks you to confirm twice. Once deleted, the save is gone for good.
How do I change the language?
Open Settings and choose Language. The game is available in English, German, French, Spanish, Italian, Portuguese, Turkish and Indonesian. “System default” follows your phone’s language. The change applies to the whole game, including event stories.
How do I turn off vibration (haptics)?
Open Settings and switch off Haptics.
How do I turn off analytics?
Open Settings and switch off Share anonymous usage data. When it is off, no analytics events are sent. The data is anonymous either way and never includes your name — see the privacy policy for exactly what is sent.
Are there ads or an account?
No. There are no ads at launch and no accounts or logins.
Contacting support
Email vibalyze@zohomail.eu. To help us fix a problem quickly, please include:
- Your device model (for example “iPhone 15” or “Pixel 8”).
- Your operating system version (iOS or Android version).
- The game version (shown on the game’s App Store or Google Play page, or in your phone’s app settings).
- What you were doing when the problem happened, and a screenshot if you have one.
We will only use what you send us to answer your request.